Shipping & Returns
Returns Overview
- Returns must be initiated through the RETURN PORTAL
- Unused items (in same condition you received) are eligible for return up to 30 days after receipt
- Standard items have no restocking fees
- Free Return Shipping and Refundable Outbound Shipping for items that items that do not fit but were pre-qualified using the Guaranteed Fit Program
- See below and read our full Return & Refund Policy for more info
Standard Item Shipping & Returns
Standard shipping rates and delivery terms apply to all products on Zabitat.com with the exception of the Special Handling Items and the Specific Items listed below.
| Merchandise Total* | Delivery Rate | Delivery Terms** | Return Policy*** |
| Up to $149.99 | $19.99 | Ground, 7-12 business days | No restocking fee |
| $150 – $199.99 | $9.99 | Ground, 7-12 business days | No restocking fee |
| $200 and above* | Free Shipping | Ground, 7-12 business days | No restocking fee |
*Orders totaling $200 or more will receive complimentary shipping. $200 or more total before tax.
*We are unable to ship to P.O. Boxes.
**To be eligible for a return, your item(s) must be unused and in the same condition that you received it. It must also be in the original packaging. Outbound shipping is non-refundable. Buyer is responsible for return shipping cost. Zabitat offers customers the option to ship on their own or to easily purchase a return shipping label at negotiated rates, the cost of which is then deducted from any potential refund. Please be aware that return shipping is often more expensive than outbound shipping. The only exception to these return policies is on items that do not fit but were pre-qualified using the Guaranteed Fit Program, where return shipping is covered by Zabitat and outbound shipping is also refundable. We strongly advise the Guaranteed Fit Program if you are unsure as to whether an item is the correct size for your application.
Special Handling Items
Some of our items require a shipping method other than a standard ground delivery. For these big and/or heavy items we have partnered with carriers that will provide a curbside delivery service to your residence. We recommend that you have help available to move the item to a dry, secure location. Please note that unpacking and removal of pallets and/or packaging material is not included in the shipping fee. A signature may be required for delivery and verification that the product(s) arrived safely and in the proper condition.
| Specific Items | Delivery Rate | Delivery Terms* | Return Policy** |
| 50" & 66" Impact Resistant Door Glass Kits | $79.99 | Curbside Delivery, 7-12 business days | 20% restocking fee |
| 82" (height) Door Glass Kits | $79.99 | Curbside Delivery, 7-12 business days | 20% restocking fee |
*We are unable to ship to P.O. Boxes.
**To be eligible for a return, your item(s) must be unused and in the same condition that you received it. It must also be in the original packaging. Outbound shipping is non-refundable. Buyer is responsible for return shipping cost. Zabitat offers customers the option to ship on their own or to easily purchase a return shipping label at negotiated rates, the cost of which is then deducted from any potential refund. Please be aware that return shipping is often more expensive than outbound shipping. The only exception to these return policies is on items that do not fit but were pre-qualified using the Guaranteed Fit Program, where return shipping is covered by Zabitat and outbound shipping is also refundable. We strongly advise the Guaranteed Fit Program if you are unsure as to whether an item is the correct size for your application.
Shipping & Order Confirmations
You will receive an email order confirmation after your order has been placed, and a second email when your order has been shipped. Tracking numbers will be provided when available.
Shipping Costs
Shipping costs are based on the weight and size of your total order and can be viewed in checkout after entering your shipping information. In-store pickup at our warehouse in Cincinnati, Ohio is free of charge and can be selected as an option at checkout.
Shipping Destinations
All items ship to the contiguous United States (all the states except Hawaii and Alaska). Shipping to Hawaii, Alaska, and Canada is available on some items. Shipping options can be viewed at checkout after entering your shipping information. If you do not see an option to ship to your location, please contact our customer service team.
We do not ship to P.O. Boxes as many of our products are too large to fit.
Shipping Carriers
Standard Shipping
Zabitat partners with proven carriers that offer insurance and tracking, including UPS, FedEx, and USPS.
Freight (LTL) Delivery
Freight delivery is reserved for large, heavy, or oversized items, as well as large-quantity shipments. We use FedEx, ABF, SEKO, or an equivalent freight service. Products are loaded onto a semi-truck and delivered curbside; you will be responsible for moving the item from the curb to the desired location. Shipping times will vary based on destination, extreme weather, and other variables.
Cancelling an Order In-Transit (refusal of delivery)
Once an order has been processed at our fulfillment facility, you will receive an email with a tracking number. Very shortly after this, the package will be loaded onto the carrier truck and the order is no longer eligible for cancellation. If need to return an item after it has left our warehouse, you must initiate a return per our returns policy. Do not refuse any shipment from Pease Doors for reasons other than documented catastrophic damage to the items. Otherwise, the carrier will assess large re-consignment fees and these fees will likely negate any potential refunds you may receive.
Shipping Times & Status
We strive to keep all of our items in stock and most in-stock items leave our warehouse same or next business day. Most items have an in-stock indicator on the product page on our website. If you have a question about whether a specific item is in stock, or your order status, the best way to check is to email us at: info@zabitat.com. If checking order status, be sure to include your order number.
All shipment times are shown in business days (Monday through Friday, excluding weekends and holidays). Shipping times are an estimate for time in transit after the order has left our warehouse and has been picked up by the carrier. In stock items typically leave our warehouse same or next business day. Item stock is displayed on the product page and in cart. Built to order or non-stock items will have an estimated processing time (to leave our warehouse) on the product page, typically "7 to 10 business days."
Once an item leaves our warehouse, you will receive a tracking number. From there, most customers receive their orders in ~2-4 business days. Transit times are subject to each carrier's daily cut-off time (typically 2pm ET).
Shipping Damage
- Unless the damage is catastrophic (e.g., all doors broken in half or glass shattered in all shipped units), do not refuse delivery - some items may be OK or fixable!
- Email us at info@zabitat.com and we'll make it right! Please include in your email:
- Your name and order number (found on your packing slip or in the email confirmation from your order)
- A picture of the damaged item(s) that clearly shows the damage
- A picture of the box (showing any visible damage to the box)
- A second picture of the box showing any circular colored/numbered stickers
- Please unbox and inspect your item immediately upon receipt. Shipping damage must be reported promptly after the item is received (indicated by the delivery date from the tracking number) so that we can file a damage claim. Items shipped via standard shipping (ground shipping) must be reported within 15 days. Orders shipped Freight LTL (on a wooden pallet) must be reported within 2 business days as freight carriers only allow 2 business days after delivery to file a freight claim.
- After we receive your email regarding damage to your shipment, we'll be in touch within 1 business day to discuss your options for replacement or other remedies
We will not be able to help with any complaints of damages, including visible or material defects, after the product has been installed or altered.
Address Corrections
If after placing your order you notice that your address contains an error or is incorrect (e.g., an old shipping address), please reach out to our customer service team immediately by emailing us at: info@zabitat.com
We will try our best to fix the address before the shipment leaves our warehouse.
